The Canadian Human Rights Tribunal (“CHRT”) will hear the complaint of two visually-impaired Toronto women who were removed from a flight at Pearson Airport because of their service dogs.

Amal Haddad, Nayla Farah, and Farah’s daughter allege that, though they had all the necessary papers and had travelled with service dogs many times before, the flight crew on their Jet Airways flight had them removed for refusing to muzzle their service dogs. Inconsistent arguments from Jet Airways led to the Canadian Human Rights Commission referring the complaint to the CHRT for hearing.

You can read more about the case here (link).

There is a growing need for policy change respecting the rights of people who require service animals. You can read about recent proposed changes to the Education Act regarding service animals here (link).