VIA Rail Presented Undue Obstacle by not Accommodating Husband and Wife in Scooters on same Train

October 13, 2020
BakerLaw
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Decision No 29-AT-R-2017 In this case, our clients who are husband and wife, and who regularly travelled together on VIA Rail sought to be accommodated by both being able to ride on the same train. Both used mobility scooters and wanted to travel on VIA trains without having one scooter stowed as luggage. The Canadian Transportation Agency agreed that the previous set-up offered by VIA was ineffective and presented our clients with an undue obstacle to their travel. VIA was required to take steps to accommodate our clients.